Terms of Service

These Terms of Service describe the general conditions for using the Kairos Consulting website, public content, inquiry forms, digital communications, and client portal access. Individual consulting engagements are governed by the written proposal, statement of work, contract, order form, or other agreement accepted by the parties.

1. Website Information Only

Website content is provided for general business information. It does not create a consulting engagement, professional advisory relationship, exclusivity, or obligation to provide services unless separately agreed in writing.

2. Consulting Engagements

Kairos Consulting provides proposal-based consulting services such as AI strategy, operating model advisory, workflow modernization, assessments, workshops, implementation support, and fractional AI leadership.

Paid work requires a written proposal, statement of work, contract, or other written acceptance. That agreement should define scope, deliverables, timelines, fees, payment terms, client responsibilities, data handling, confidentiality, intellectual property, limitations, and termination rights.

3. No Guaranteed Outcomes

Kairos aims to provide careful, practical consulting support. Business, operational, technical, financial, compliance, or market outcomes cannot be guaranteed. Results depend on client context, implementation quality, available data, decision-making, external conditions, and other factors outside Kairos's control.

4. AI-Assisted Outputs

Kairos may use AI-assisted tools to support analysis, summarization, workflow design, code or configuration review, and preparation of consulting materials. AI-assisted outputs can contain errors, omissions, bias, or unsuitable recommendations and require human review before reliance or implementation.

Unless a written engagement agreement states otherwise, clients remain responsible for legal, compliance, security, medical, employment, financial, and operational decisions made using any recommendation, deliverable, or output.

5. Client Responsibilities

Clients are generally responsible for:

• Providing accurate, complete, and timely information.
• Making relevant stakeholders available when needed.
• Providing access to agreed systems, documents, and data.
• Reviewing deliverables before operational use.
• Confirming legal, compliance, security, and internal policy requirements.
• Maintaining backups and access controls for client-owned systems.

6. Confidentiality

Kairos treats non-public client information with care and uses it for the relevant inquiry, engagement, support, or administration purpose. Detailed confidentiality terms, exceptions, retention rules, and approved subprocessors should be set out in the applicable written agreement where needed.

7. Intellectual Property

Website content, brand materials, templates, methods, prompts, frameworks, software, and internal know-how may be protected by copyright, trade secret, or other rights. Client-owned materials remain the client's materials.

Ownership and usage rights for paid deliverables, reusable templates, source files, custom code, and AI-assisted outputs should be defined in the applicable proposal, statement of work, or contract.

8. Client Portal

Portal access, where provided, is intended for authorized client users. Users must keep login details secure, use the portal lawfully, and avoid uploading unlawful, harmful, or unauthorized materials. Kairos may limit or suspend access where needed to protect security, service integrity, or legal compliance.

9. Third-Party Tools

The website and services may rely on third-party tools for hosting, database and authentication, email delivery, analytics, scheduling, AI-assisted processing, and business operations. Third-party tools may have their own terms, security practices, availability limits, and data processing conditions.

10. Liability

Nothing in these terms is intended to exclude or limit liability where exclusion or limitation is not permitted by applicable law. For paid consulting work, liability terms should be agreed in the relevant client contract, taking into account the scope, risk profile, fees, applicable law, and insurance position.

11. Privacy

Personal data is handled according to the Privacy Policy. Client engagements may also require a separate data processing agreement or project-specific data handling terms.

12. Governing Law

These terms are intended to be interpreted consistently with applicable law in Germany, unless a written engagement agreement provides otherwise or mandatory law requires a different result.

13. Contact

Questions about these terms can be sent to hello@kairos-consulting.com.